Fun in the sun in Cancun
I was just in Cancun where I got to speak at a leadership for Evolution International, a fitness and wellness company based in Phoenix.
The Moon Palace is a huge resort (2000 rooms). It boasts having the largest pool in Mexico. The place was nearly deserted because last year they got hit by a hurricane and people are scared to come back during hurricane season. Give it a couple of years and they’ll be back.
The service was outstanding. I’ve never been greeted so many times in my life. EVERYONE, down to the maintenance people, gives you a sincere, genuine smile and wishes you a great day. They had to be the best trained staff of anywhere I’ve ever stayed. The best part was they were genuinely glad to have the opportunity to serve us.
I mentioned how impressed I was with the service to one of the restaurant hostesses, and she said that since Mexico depends so heavily on tourism, they all feel it’s their duty to do whatever it takes to get the guests to come back.
Notice she had a higher purpose…she’s not necessarily interested in people returning to the Moon Palace. She wants them to return to Mexico so her country will do well. But her higher purpose will result in people returning to her hotel.
They get it! If you focus on a higher purpose or a higher dream, you will perform better and it will come from the heart.
I wish employees everywhere would get that as well… don’t you?